Complaints Policy
At CREDIT HOURS, we are committed to providing high-quality courses and excellent customer service.
However, we understand that there may be occasions where you are dissatisfied with our products or services.
We take all complaints seriously and aim to resolve them promptly and fairly.
This policy outlines the procedure for making a complaint and how we will handle it.
1. Scope
This policy applies to all customers who have purchased or are using our courses.
2. Definition of a Complaint
A complaint is defined as any expression of dissatisfaction, whether justified or not, about our products or services. This includes issues related to course content, platform functionality, customer service, or any other aspect of our business.
3. Making a Complaint
Customers can make a complaint by contacting our team via email or via our social media channels.
Complaints should include:
· Your name and contact information
· Details of the complaint
· Any supporting documentation or evidence
4. Acknowledgement
Upon receiving a complaint, we will acknowledge it within 2 working days, and provide you with our response as soon as possible.
5. Investigation
We will thoroughly investigate the complaint, including reviewing relevant documents and evidence, and consulting with appropriate staff members if necessary.
6. Resolution
Once the investigation is complete, we will provide you with the final response outlining our findings and proposed resolution.
If the complaint is found to be valid, we will take appropriate action to rectify the issue. This may include offering a refund, providing additional support, or making changes to our products or services.
7. Record Keeping
We will maintain records of all complaints received, including details of the complaint, actions taken, and any resolutions offered.
This information will be used to monitor trends and identify opportunities for improvement.
8. Feedback
We welcome feedback on our complaints handling process and will use it to continually improve our services
However, we understand that there may be occasions where you are dissatisfied with our products or services.
We take all complaints seriously and aim to resolve them promptly and fairly.
This policy outlines the procedure for making a complaint and how we will handle it.
1. Scope
This policy applies to all customers who have purchased or are using our courses.
2. Definition of a Complaint
A complaint is defined as any expression of dissatisfaction, whether justified or not, about our products or services. This includes issues related to course content, platform functionality, customer service, or any other aspect of our business.
3. Making a Complaint
Customers can make a complaint by contacting our team via email or via our social media channels.
Complaints should include:
· Your name and contact information
· Details of the complaint
· Any supporting documentation or evidence
4. Acknowledgement
Upon receiving a complaint, we will acknowledge it within 2 working days, and provide you with our response as soon as possible.
5. Investigation
We will thoroughly investigate the complaint, including reviewing relevant documents and evidence, and consulting with appropriate staff members if necessary.
6. Resolution
Once the investigation is complete, we will provide you with the final response outlining our findings and proposed resolution.
If the complaint is found to be valid, we will take appropriate action to rectify the issue. This may include offering a refund, providing additional support, or making changes to our products or services.
7. Record Keeping
We will maintain records of all complaints received, including details of the complaint, actions taken, and any resolutions offered.
This information will be used to monitor trends and identify opportunities for improvement.
8. Feedback
We welcome feedback on our complaints handling process and will use it to continually improve our services
