Refund Policy

This policy outlines the conditions and procedures for requesting a refund of your course fee.
Refund Criteria
You are eligible for a refund if you meet both of the following criteria:
  • You have not accessed, used, or downloaded the training course within 14 days of your subscription date.
  • You have completed the course but did not receive Continuing Medical Education (CME/CPD) credits (In Mumaris +)  or accredited certificates for practitioners outside Saudi Arabia due to technical issues on our end.
If you qualify for a refund, we will deduct 3% of the course fee for bank charges and 3 Saudi Riyal for administrative costs.
Refund Exclusions
You are not eligible for a refund if any of the following applies:
  • You have accessed, used, or downloaded the training course.
  • We have evidence that someone else has used your account. In this case, we also reserve the right to terminate your account permanently.
  • Your account has been reported or banned for violating our terms and conditions.
  • You have completed the course but failed to receive CME/CPD credits (In Mumaris +) for practitioners in Saudi Arabia due to reasons beyond our control, such as (but not limited to):
    • Your specialization does not match the target audience of the course.
    • You have problems with your license from the Saudi Commission for Health Specialties.
    • You did not comply with the CME attendance policies.
Refund Process
To request a refund, please follow these steps:
  • Send an email to [email protected] from the email address you used to register for the course.
  • Include your name, specialization number, bank details, and the reason for requesting a refund.
  • We will process your refund within 14 days from the date we receive your email.
This policy complies with local laws and regulations in the Kingdom of Saudi Arabia.