The Core Competencies Needed for Healthcare Professionals
Submitted for accreditation

Start Date:
May 1st, 2019
End Date:
May 1st, 2020
Duration:
~ 7 Clock hours
Fees:
119 SAR

The Core Competencies Needed for Healthcare Professionals

Submitted for CPD Credit Approval by Saudi Commission For Health Specialties (SCFHS)
In this course, you will be able to learn core competencies and skills needed by different categories of healthcare professionals. You will be introduced and given the opportunity to apply a series of tools to guide and manage healthcare ethics, patient safety fundamentals, how to improve patient’s experience, the basics of continuous professional development, evidence based healthcare, and communication and stress management.

Accreditation Statement

In support of improving patient care, Qosco is accredited by Saudi Commission for Health Specialties (SCFHS), 
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trading this activity under brand name CREDIT HOURS. For All Healthcare Professionals CREDIT HOURS designates this enduring material for a maximum of 7 CPD Credits. Healthcare Professionals should claim only the credit commensurate with the extent of their participation in the activity. Successful completion of this CPD activity, which includes participation in the evaluation component, enables the participant to earn up to 7 CPD Credits. It is Qosco responsibility to submit participant completion information to SCFHS MUMARIS for the purpose of granting CPD credits.


SCFHS CPD Activity Accreditation information:
Activity Title:
​Accreditation Number:
Credit Hours: 
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Learning Objectives

At the end of this course, participants should be able to: 

1. Describe the fundamentals of ethics and learn how to manage different problematic ethical cases in healthcare practice.
2. Apply patient safety basics in healthcare practice.
3. Design patient centered care and enhance the patient experience.
4. Describe the importance of continuous professional development and how to design CPD programs efficiently.
5. Define the concept of evidence based healthcare
6. Manage communication with patients, colleagues and managers effectively.
​7. Describe how to formulate healthcare teams and manage stress in healthcare environment.

Course abstracts

This course contains 7 modules:

MODULE I.

Principles of Professional Ethics:

In this module, you will review the healthcare professional ethics in Saudi Arabia, You will start with defining the physician’s responsibilities towards the patients then, you will learn how to solicit valid patient consent & maintain his confidentiality. After that you will learn your ethical duties towards the profession, the community and professional colleagues. At the end of this module, you will be able to manage conflict of interest with pharmaceutical companies,

Video Preview for MODULE I.
scientific research grants and learn the ethical considerations when conducting biomedical research on humans.
This Module contains 24 Segments, each segment duration is up to ​2 minutes, 30 Seconds
Each Segment contains Post Segment MCQ Quiz, you will Not go to next segment without passing the quiz

MODULE II.

Fundamentals of Patient Safety 

In this module, you will recognize the process for improving & sustaining patient safety.
Further, you will learn how to avoid human errors & use of blame culture. You will be introduced to different methods of resolving conflicts .
​Additionally, you will learn how to apply surgery safety measures, medication safety measures and prevention of transmission of communicable diseases.

Video Preview for MODULE II.
At the end of this module, you will be able to Apply patient safety basics in healthcare practice.
This Module contains 24 Segments, each segment duration is up to ​2 minutes, 30 Seconds
Each Segment contains Post Segment MCQ Quiz, you will Not go to next segment without passing the quiz

MODULE III.

Video Preview for MODULE III.

The Basics of Improving Patient's Experience

In this module, you will see the process for improving patient’s experience in healthcare settings. Further, you will learn effective clinician strategies of changing behavior, and how to apply patient centered view of the clinician-patient relationship. Then you will be introduced to coordination of care and integration of services within the clinical setting, and the joint role of clinician and patient in shared decision making. 
Additionally, you will learn how to alleviate patient discomfort including pain control, alleviation of fears or anxiety, and emotional support.
This Module contains 24 Segments, each segment duration is up to ​2 minutes, 30 Seconds
Each Segment contains Post Segment MCQ Quiz, you will Not go to next segment without passing the quiz.

Module IV.

The Basics of
​Continuous Professional Development

In this module, you will see the process for continuous professional development of healthcare professionals. Further, you will learn the principles, structure and organization of continuous professional development. you will be introduced to needed healthcare professionals competencies, teaching & learning strategies including E-learning, choice of educators. 
Video Preview for MODULE IV.
Additionally, you will learn how to assess continuous professional development effectiveness, perform accreditation and appraisal process.
This Module contains 24 Segments, each segment duration is up to ​2 minutes, 30 Seconds
Each Segment contains Pre & Post MCQ Test

MODULE V.

The Concept of Evidence-Based Health Care

In this module, you will develop an understanding of the translational gaps, how to apply the key steps of evidence based healthcare, and how to apply the PICO approach . You will become familiar with the role of opinion leaders, change champions & core groups in evidence based healthcare.
Video Preview for MODULE V.
This Module contains 24 Segments, each segment duration is up to ​2 minutes, 30 Seconds
Each Segment contains Post Segment MCQ Quiz, you will Not go to next segment without passing the quiz.

MODULE VI.

The Basics of Communication

In this module, you will see the process for therapeutic communication . Further, you will learn the basics of non verbal communication in healthcare settings and how to make non verbal messages congruent with verbal messages. you will be introduced to effective verbal communication practices . Additionally, you will learn the essential interpersonal skills, .
Video Preview for MODULE VI.
communication strategies and how to avoid communication roadblocks between patient and healthcare practitioner
This Module contains 24 Segments, each segment duration is up to ​2 minutes, 30 Seconds
Each Segment contains Post Segment MCQ Quiz, you will Not go to next segment without passing the quiz.

MODULE VII.

Teamwork and Stress Management.

In this module, you will develop an understanding of team types in healthcare settings, how teams improve patient healthcare, and how do teams form, develop and succeed . You will become familiar with interventions to improve team information sharing, role of leadership, care coordination with family members and finally how to assess the team performance.
Video Preview for MODULE VII.
This Module contains 24 Segments, each segment duration is up to ​2 minutes, 30 Seconds
Each Segment contains Post Segment MCQ Quiz, you will Not go to next segment without passing the quiz.

Contributors:

Instructional Designer

Hamdy Omar, MD
Hamdy Omar, MD, Department of Medicine, Clinical Research Centre, Novum, Hematology Lab, 5th floor, KFC, Karolinska University Hospital, Huddinge, Stockholm, 14186 Sweden

Editor-in-Chief

Sara Atef, B.Pharm
Sara Atef, B.Pharm, Department of Continuing Medical Education and Research Center, CREDIT HOURS Medical Department, Cairo 11412, Egypt

Script Proofreader

Esraa Fawzy, B.Pharm, 
Esraa Fawzy, B.Pharm, Department of Continuing Medical Education and Research Center, CREDIT HOURS Medical Department, Cairo 11412, Egypt

Contributor disclosures

  • Hamdy Omar, MD Disclosure: has disclosed no relevant financial relationship
  • Sara Atef, B.Pharm Disclosure: has disclosed no relevant financial relationship
  • Esraa Fawzy, B.Pharm Disclosure: has disclosed no relevant financial relationship

Conflict of interest policy

CREDIT HOURS  policies and editorial process are designed to ensure that our content remains impartial and unbiased. To accomplish this, we collect information on relevant financial relationships with commercial interests from contributors as well as their spouses or partners. Contributors to a topic include one or more authors, section editors, and deputy editors. Editors are Healthcare Professionals who work primarily at CREDIT HOURS. The editor cannot have any financial relationships relevant to the topics they edit. In addition, editors may not accept funds from "educational" arms of health industry organizations (such as speakers' bureaus). As an organization accredited by the SCFHS, Qosco, requires everyone who is in a position to control the content of an education activity to disclose all relevant financial relationships with any commercial interest. "Relevant financial relationships" defined as financial relationships in any amount, occurring within the past 12 months, including financial relationships of a spouse or life partner, that could create a conflict of interest

FAQ

Target Audience
Who should take this course?
​This activity is intended for healthcare professionals who interested in improving their medical core competencies, as well professionals looking to improve knowledge for work on health care applications, projects, and research. 
Can I take this course as an individual or do I have to be associated with my medical institute?
​You do not have to be associated with your medical institute to take this courses. However, some organizations may be a partner with us to offer this course, so you might want to check with your medical institute before signing up as an individual.
Trial
Can I try out some of the material before I sign up? Do you have a free trial?
Yes. You can get free access to full Segment, without CME/CPD Credit, please click here for free trial
Timing
When can I start THIS COURSE?
You can find course start and end dates in this page head.
How long does this course last?
You can find course duration in this page head. While time you will spend depends on number of factors, including how carefully you take course content, how seriously you take the assessments, and how much you participate per day. Most people can expect to spend 1 to 2 hours per day on this course for 3 to 4 days.
Registration
What does it take to sign up? Do I have to apply?
If you are not taking our courses through your medical institute, you will need to fill out a brief application that gives us some basic information about you, please register now>>
What prerequisites do I need to get CPD Credits?
  • For healthcare practitioners registered in Saudi Commission for Health Specialties (SCFHS): you must have a valid account on Mumaris System.
  • For Healthcare professionals registered in Gulf Countries: you have to submit your valid professional registration number of your related authority.
Participation
How can I participate and earn CPD Credits?
Healthcare professionals should claim only those CPD credits that reflect the time actually spent participating in each activity. To successfully earn credit, participants must complete the activity online during the credit eligibility period that is noted on the title head. Please follow these steps to claim CPD credits certificate on completing this activity.
How can I use the e-learning system?
You can access training materials from all devices: laptops, tablets, and smartphones. You can even learn offline, using our app for iPad and Android. That means you can complete courses, take tests, and go over learning content whenever it’s comfortable for you: at home or in the workplace "during breaks". Please Get full Details >>>
Is the material self-paced? Can I go through a course as quickly or as slowly as I want to?
​You can complete each Module at your own pace, but you will not go to next topic if you would not complete your current Module.
What kind of tests are there?
​MCQ test. Each segment Includes Post-test questions throughout course, only to let you check your understanding.
Do you have discussion forums or areas where I can ask a question and interact with other learners/instructors?
​It’s highly important to get feedback from learners, since it gives insight into their needs. The users can comment and discuss every content of the assigned courses.
To add a comment to a course:
  1. Go to the course page by clicking its thumbnail on the homepage
  2. Type in your comment below in the Discussions area
You can add, edit, delete your own posts, reply to other posts, and add up to 10 file attachments to each post
Certification
Do you offer CPD credits in form of Certificate of Completion for this courses?
For Healthcare professionals registered in Saudi Commission for Health Specialties (SCFHS) who attain certain thresholds in this course: the CPD credits will added to their Mumaris account directly without a Certificate of Completion.
For Healthcare professionals registered in Gulf Countries who attain certain thresholds in this course: can print the Certificate of Completion.
Do I need a good score to get CPD Credits?
​You have to spend 60 minutes in each module to attain 1 CPD credit, while your scores on assessments throughout the course, will determine whether you understand or qualify for CPD Credits or Certificate of Completion from us. Earning a certificate requires significant effort, and not all participants will meet that level of achievement.
Will I get a physical certificate?
If you are healthcare professionals registered in Gulf Countries, and earned your CPD credit, you will receive an electronic copy of the a certificate directly after completing the course, while signed and stamped physical copy of the certificate could be posted by postal mail with additional charges, if you need a physical certificate please send your request to certification@credit-hours.com
Payment & Refund
How much does this course cost?
CPD Credit fee for this course is 105 SAR, This price is potentially subject to change in the future. There is also a 14 SAR/month non-refundable Registration fee. While, it is free of charge if you don't want CPD credits, Please click here
What forms of payment are accepted?
​You can pay through our e-learning system using major debit & credit cards: Visa, Mastercard, and American Express through PayPal Page, you don't need to register an account on Paypal Page, please follow the following steps:
  1. Login into your account
  2. Select the Course, by pressing Go To
  3. Click on Buy Course, you will be redirected to PayPal Page
  4. Fill your debit or Credit Card information (you don't have to register a new account on PayPal)
  5. Press Continue, we you return to the unlocked course.
Also, you can do bank transfer. Please request our bank account details by sending your request to cpd@credit-hours.com
We do not accept personal checks, or forms of payment other than those listed here.
Can I get a refund if I find out a course is not right for me and I need to drop the course?
You are eligible for a refund if you drop within the first 3 days of receiving your payment. Please send your request to cpd@credit-hours.com including your registered information
Technical requirements
What are the technical requirements for viewing course content?
To view course content you need:
  • For windows: Internet Explorer 11 or higher, Mozilla Firefox 45 or higher, or Google Chrome 48 or higher.
  • For Macintosh: Safari 10 or higher
  • For Linux: Mozilla Firefox 45 or higher, or Google Chrome 48 or higher.
  • For Mobile: iOS 9.х or higher (for iPad and iPhone), or Android 4.4 or higher
  • iPad: iSpring Learn Mobile Player iPad2, iPad3, iPad Air, The New iPad (iOS 8.x or higher)
Software:
  • Microsoft Windows 10/8/7/Vista/XP(SP3)  (32- and 64-bit editions)
  • Adobe Flash Player ActiveX 12 or higher
What bandwidth is required?
​Our E-learning System allows engagement with the content, including course videos, with bandwidth of at least 750 Kbps download speed. At this speed, there may be video buffering and some slowness. Videos can be viewed in HD, or ‘high’ quality with a minimum recommended bandwidth of 2Mbps download speed.

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QOSCO Training Center: Al Hussain Ibn Ali, Al Izdihar,  P.O.Box 8732, Riyadh 11681,  Kingdom of Saudi Arabia 
CREDIT HOURS Operation Office: 7568 Al Sheikh Alhassan Bin Hussein Bin Ali St., Riyadh 13217 - P.O Box 4368, Kingdom of Saudi Arabia 

WORKING TIMES: KSA TIME: 9am - 5pm